Our Location
19A 4de Straat
Krugersdorp North
1739
Refund & Returns Policy
Effective Date: 7 August 2026
At CarpCraft (Pty) Ltd, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. This Refund & Returns Policy complies with the Consumer Protection Act (CPA) of South Africa.
1. Company Information
CarpCraft (Pty) Ltd
Registration Number: 2025/786214/07
19A 4de Straat
Krugersdorp North
Krugersdorp
Gauteng
1739
South Africa
Phone: 010 597 7900
WhatsApp: 063 406 7329
Email: info@carpcraft.co.za
2. Returning an Item
If you wish to return a product, please notify us within 7 days of receiving your order.
Items must be:
- Unused and in their original condition.
- Returned with all original packaging, labels, manuals, and accessories.
- Accompanied by proof of purchase.
Returns that do not meet these conditions may not qualify for a refund or exchange.
3. Faulty or Defective Products
If a product is faulty, damaged, or defective on arrival, please contact us within 6 months of purchase as provided for under the Consumer Protection Act.
Depending on the circumstances, we may:
- Repair the product.
- Replace the product.
- Refund the purchase price.
Where possible, please provide photographs of the defect to help us process your request more quickly.
4. Incorrect Items
If we have sent you the wrong product, please notify us within 7 days of delivery.
We will arrange collection of the incorrect item and deliver the correct product at no additional cost to you.
5. Change of Mind Returns
If you simply change your mind, you may return eligible products within 7 days of delivery, provided that:
- The product has not been used.
- The packaging is unopened and undamaged.
- The product is in a resalable condition.
Customers are responsible for the cost of returning products for change-of-mind returns.
Refunds will only be processed once the returned item has been inspected.
6. Products That Cannot Be Returned
For hygiene, safety, or product integrity reasons, the following items cannot be returned unless they are faulty:
- Opened bait products
- Boilies
- Pop-ups
- Particles
- Dips and liquid attractants
- Prepared bait mixes
- Food products
- Gift Cards
- Clearance or discontinued items
- Special-order or custom products
7. Fishing Rods, Reels & Tackle
Fishing equipment may only be returned if:
- It has not been used.
- It is in its original packaging.
- It shows no signs of wear or damage caused after delivery.
Manufacturer warranties apply where applicable.
8. Refund Process
Approved refunds will be processed using the same payment method used for the original purchase whenever possible.
Refunds are generally processed within 5–10 business days after the returned item has been inspected and approved.
Processing times may vary depending on your payment provider or bank.
Shipping charges are generally non-refundable unless the return is due to our error or a faulty product.
9. Return Shipping
If the return is due to:
Our Error
Examples include:
- Incorrect item supplied
- Faulty product
- Damaged during shipping
CarpCraft will arrange or cover the reasonable cost of return shipping.
Change of Mind
The customer is responsible for the return shipping costs.
We recommend using a tracked courier service, as we cannot be responsible for returned parcels that are lost or damaged in transit.
10. Order Cancellations
Orders may be cancelled before they have been packed or dispatched.
If payment has already been received, an applicable refund will be processed.
If an order has already been shipped, the standard Returns Policy will apply.
11. Damaged Deliveries
If your parcel arrives visibly damaged:
- Note the damage with the courier where possible.
- Take photographs before opening the parcel.
- Contact us within 48 hours of delivery.
This helps us resolve claims with the courier quickly.
12. How to Request a Return
Please contact us before sending any item back.
Email: info@carpcraft.co.za
Phone: 010 597 7900
WhatsApp: 063 406 7329
Please include:
- Order Number
- Your Name
- Contact Details
- Reason for Return
- Photos (if applicable)
Our team will guide you through the return process.
13. Consumer Rights
Nothing in this policy limits or excludes any rights you may have under the Consumer Protection Act, 68 of 2008 or any other applicable South African law.