Our Location
104 Blommestein Street
Krugersdorp North, 1739
CarpCraft – Privacy Policy
Effective Date: 01 July 2025
CarpCraft (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website (www.carpcraft.co.za), place orders, or make bookings.
1. Information We Collect
We collect the following personal information when you interact with our website:
1.1 Personal Data:
- Full name
- Email address
- Phone number
- Delivery address
- Booking details
- Payment information (processed securely by our payment provider)
1.2 Technical Data:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the site
- Cookies (see section 6)
2. How We Use Your Information
We use your data to:
- Process orders and bookings
- Deliver products and services
- Communicate with you about your order or inquiry
- Send marketing emails (if you opt in)
- Improve our website and customer experience
- Comply with legal obligations
3. Sharing of Information
We will never sell or rent your information. However, we may share your information with:
- Service Providers (e.g., couriers, payment gateways)
- Legal Authorities, if required by law
- Booking Managers or Admins, to facilitate swim/dam reservations
All third-party providers are required to keep your data secure and confidential.
4. Data Retention
We retain your data only as long as necessary to:
- Fulfill the purpose it was collected for
- Comply with legal, tax, and regulatory requirements
- Resolve disputes and enforce agreements
You may request deletion of your data by contacting us at: [privacy@carpcraft.co.za]
5. Your Rights (under POPIA)
You have the right to:
- Access your personal information
- Request correction or deletion
- Object to processing
- Lodge a complaint with the Information Regulator of South Africa
To exercise your rights, contact us at: [privacy@carpcraft.co.za]
6. Cookies
Our website uses cookies to:
- Remember your preferences
- Improve your browsing experience
- Analyze traffic and usage patterns
You can control cookies through your browser settings. Disabling them may affect website functionality.
7. Data Security
We implement appropriate technical and organizational measures to protect your data from:
- Unauthorized access
- Disclosure or misuse
- Loss or damage
We use SSL encryption, secure servers, and access controls.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. Please review their policies before sharing personal information.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
10. Contact Us
For questions, concerns, or data requests, please contact:
? Email: privacy@carpcraft.co.za
? Address: 104 Blommestein street, Krugersdorp North 1739
? Phone: 010 597 7900